Audiology
The Audiology department provides a comprehensive Hearing, Tinnitus and Balance service.
We also provide support to our ENT department providing diagnostic testing as requested.
We undertake clinics for all ages including Domiciliary and ward visits if required.
If you have any hearing concerns regarding yourself or your child, please ask your GP for advice. If required they will refer you directly to our audiology service. You will then be offered an appointment at the nearest and most suitable department for you offering the procedure you require.
We are open most days except Bank Holidays at the following times:
Monday to Friday 8 am to 6pm
Saturday 8.30 am to 4.30pm
These dates and times can vary dependent on staffing and service needs.
All patients are seen by appointment only.
We offer a countywide service and most, but not all appointments are available within the following departments:
- Alexandra Hospital, Woodrow Drive, Redditch, B98 7UB
- Kidderminster Hospital & Treatment Centre, Bewdley Road, Kidderminster, DY11 6RJ
- Worcestershire Royal Hospital, Charles Hastings Way, Worcester WR5 1DD
- Evesham Community Hospital, Waterside, Evesham, WR11 1JT
- Tenbury Community Hospital, Worcester Road, Tenbury Wells, WR15 8AP
- Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove, B61 0BB
- Droitwich Medical Centre, Ombersley street, Droitwich Spa, WR9 8RD
- Pershore Medical Practice, Queen Elizabeth House, Queen Elizabeth Drive, Pershore, WR10 1PX
- Prospect View GP Practice, 300 Pickersleigh Road Malvern, WR14 2GP
Batteries are available at all of the above departments and also from:
- Royal Voluntary Service shops (Worcestershire Royal Hospital and Kidderminster Treatment Centre)
- Henwick Halt Medical Centre
- Elbury Moor Medical Centre
- Knightwick Surgery
- Turnpike House Medical Centre
- Malvern Community Hospital
- Kidderminster Health Centre
- Bewdley Medical Centre
- Tenbury Community Hospital
- Smallwood Health Centre
- Hollywood Medical Practice
- Outpatients Department (POWCH)
Meet the team
Melanie Collins is the Countywide Audiology Services Manager, looking after a team of 62 staff across all areas. This includes site Principals, Audiologists & ATO’s, Newborn Hearing Screeners,students, volunteers and Admin & Clerical staff
Some of the services we provide are:
Any qualified provider (AQP)
Our service has been awarded AQP status, which means that we have achieved a high standard of care and we will provide a guaranteed level of service that includes:
An agreed standard of digital hearing aids
Assessment of a patient’s condition within 21 days of receipt of a GP’s referral letter
If a hearing aid is required we will fit it within 28 days of the assessment
Your GP will be advised if you are suitable for AQP adult hearing services.
If your GP decides that you have a more complex problem which does not meet the criteria of AQP, you will be referred to a more senior Audiologist if a hearing aid or more advanced testing is required.
Paediatric testing
Does my child need a hearing test?
Your child may need a hearing test if you have any of these concerns:
• I feel my child doesn't always respond when called or talked to
• My child has had severe earaches and/or several ear infections
• I feel my child's speech isn't progressing
• My child asks for things to be repeated or mishears what is being said
• School or nursery has mentioned they feel he/she isn't hearing well
• My child sits very close to the television and has to have the volume raised
• I have to get their attention before I ask a question
• If I call my child from another room they don't seem to hear me
• I've had a letter from school saying that my child has failed a hearing test
Hearing loss can affect not only a child’s speech and language development, but other areas of their development as well, so it’s vital to get it checked if you are worried. Your GP is your first point of contact – they will decide in consultation with you if you require to be referred to audiology or directly to ENT.
Contact us
Audiology at Alexandra Hospital, Redditch (01527) 505741 / Text: 07436 035394
Use this number also for audiology appointments at:
Princess of Wales Community Hospital, Bromsgrove
Audiology at Kidderminster Hospital and Treatment Centre (01562) 826323/4
Use this number also for audiology appointments at:
Droitwich Medical Centre
Tenbury Community Hospital
Audiology at Worcestershire Royal Hospital (01905) 760171 / Text: 07786 334306
Use this number also for audiology appointments at:
Prospect View Medical Centre, Malvern
Great Witley Surgery
Pershore Medical Practice
Generic email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Useful links
| Organisation | Telephone | Text phone | |
| Access to Work Business centre | 02084 263110 | 02084 263133 | |
| Action on Hearing Loss (RNID) | 0808 808 0123 | 0808 808 9000 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| British Tinnitus Association | 0800 018 0527 | ||
| Buzz | 0808 800 8880 | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Deaf Direct | 01905 746301 | 01905 746300 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Dial South Worcestershire | 01905 27790 | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Hearing Dogs for Deaf People | 01844 348100 | 01844 348100 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Ménière's Society | 0845 120 2975 | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| National Deaf Children's Society | 0808 800 8880 | 0808 800 8880 | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Kids Audiologist |
As part of the Worcestershire Acute Hospitals NHS Trust Charitable Fund (reg charity no: 1054612) Audiology has a charity fund called Give Ear (fund no: 5832). If you wish to donate please go to: JustGiving