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If you need to cancel or reschedule your appointment, please refer to the contact details on your appointment letter.

If you have received text message appointment reminders, you can also let us know if you’re unable to attend your appointment by replying to the text message reminder that has been sent to you.

• If your appointment is no longer needed, reply to the text message with ‘CANCEL XXXX’ [the 4 digits included in the text message].
• If you need to rearrange the date, reply with ‘REBOOK XXXX’ [the 4 digits included in the text message].