Patient and public forum

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Quality Account Public Conversations Team Discussion
Quality Account Public Conversations Team Discussion

Worcestershire Acute Hospitals Trust is committed to involving patients and local people in the services we provide. One way in which we do this is via our Patient Public Forum.

This group plays a key role within the trust by:

  • Undertaking regular ward and departmental visits to observe cleanliness, nutrition and hydration, care and privacy and dignity.
  • Speaking to patients and carers / relatives about their experiences
  • Supporting hospital staff to undertake regular audits including Quality Reviews and PLACE (Patient-Led Assessment of the Care Environment )
  • Overseeing Improvement Plans and quality assurance
  • Contributing to a wide range of service improvement initiatives including updating and improving patient information and our methods of engagement.
  • Serving on a number of Trust Committees to ensure patient views are captured and represented
  • Holding regular PPF meetings with senior Trust staff
  • Helping ensure that patient views are always at the forefront of decision making

Our Patient Public Forum work with us in lots of different ways. We have created this model of engagement together to clearly share how the group actively participates on different levels with our hospital Trust.

Patient Experience and Patient Public Forum (PPF) Engagement Programme

Forum Strategy

Working in partnership with teh Trust to support the geniue involvement of patients/carers in improvement, co-design and delivery.

  • Strategic Development:
    • Three Year Plan
    • Integrated Care Board (ICB)
    • Projects including Outpatient Transformation Programme


  • Quality Assurance Visits
    • Health and Safety Audits (in development)
    • Divisional Audits
    • “Hot Topic” audits supported by Healthcare Standard team
  • Patient Led Assessment of Clinical Environment (PLACE) annual and bi-annual (in development)


  • Divisional Committees
    • Women and Children Governance meeting
    • Specialised Clinical Services Division Governance meeting
    • Individual commitee: Gynaecological
  • Trustwide Committees
    • Quality Governance
    • Infection Prevention and Control
    • IDEA
  • Steering Groups
    • Learning Disability
    • Patient Carer Public Engagement

Quality Improvement

  • Patient Information leaflets
  • 4ward Improvement Programme
  • The Big Quality Conversation Consultation

We would like to encourage people from a variety of backgrounds, ages and levels of experience to join our PPF so that it can be truly representative of our local communities. If this is a role that you think you could assist us with we would love to hear from you.

If you would like further information or an informal chat please contact Anna Sterckx, Head of Patient, Carer and Public Engagement on 01905 763333 (extension. 38685) or email: