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The Audiology department provides a comprehensive hearing, tinnitus and balance service.

We also provide support to our Ear, Nose, and Throat (ENT) department providing diagnostic testing as requested. 

We undertake clinics for all ages including domiciliary and ward visits if required.

If you have any hearing concerns regarding yourself or your child, please ask your GP for advice. If required they will refer you directly to our audiology service. You will then be offered an appointment at the nearest and most suitable department for you offering the procedure you require.

We are open most days except Bank Holidays at the following times:

  • Monday to Friday, 8am to 6pm
  • Saturday, 8.30am to 4.30pm

These dates and times can vary dependent on staffing and service needs.

All patients are seen by appointment only.

We no longer provide Any Qualified Provider (AQP) services.

Patients over 50 years of age who have been identified with a non-complex hearing loss may be discharged to another hearing aid service provider. If you are affected by these changes, we will be in contact with you or we will be discussing the changes during your next audiology appointment. 

You will still be able to access hearing aid services free of charge from a new provider.

We will continue to see patients who have been identified with a complex hearing loss.

We offer a countywide service and most, but not all appointments are available within the following departments:

  • Alexandra Hospital, Woodrow Drive, Redditch, B98 7UB
  • Kidderminster Hospital & Treatment Centre, Bewdley Road, Kidderminster, DY11 6RJ
  • Worcestershire Royal Hospital, Charles Hastings Way, Worcester WR5 1DD
  • Evesham Community Hospital, Waterside, Evesham, WR11 1JT
  • Tenbury Community Hospital, Worcester Road, Tenbury Wells, WR15 8AP
  • Princess of Wales Community Hospital, Stourbridge Road,  Bromsgrove, B61 0BB
  • Droitwich  Medical Centre, Ombersley street, Droitwich Spa, WR9 8RD
  • Pershore Medical Practice, Queen Elizabeth House, Queen Elizabeth Drive, Pershore, WR10 1PX
  • Prospect View GP Practice, 300 Pickersleigh Road Malvern, WR14 2GP

Batteries are available at all of the above departments and also from:

  • Royal Voluntary Service shops (Worcestershire Royal Hospital and Kidderminster Treatment Centre)
  • Henwick Halt Medical Centre
  • Elbury Moor Medical Centre
  • Knightwick Surgery
  • Turnpike House Medical Centre
  • Malvern Community Hospital
  • Kidderminster Health Centre
  • Bewdley Medical Centre
  • Tenbury Community Hospital
  • Hollywood Medical Practice
  • Outpatients Department (POWCH)
  • Meet the team

    Meet the Audiology team

    Melanie Collins is the Countywide Audiology Services Manager, looking after a team of 62 staff across all areas. This includes site Principals, Audiologists and ATOs, Newborn Hearing Screeners,students, volunteers and Admin and Clerical staff.

  • Paediatric testing

    Does my child need a hearing test?

    Your child may need a hearing test if you have any of these concerns:

    • I feel my child doesn't always respond when called or talked to

    • My child has had severe earaches and/or several ear infections

    • I feel my child's speech isn't progressing

    • My child asks for things to be repeated or mishears what is being said

    • School or nursery has mentioned they feel he/she isn't hearing well

    • My child sits very close to the television and has to have the volume raised

    • I have to get their attention before I ask a question

    • If I call my child from another room they don't seem to hear me

    • I've had a letter from school saying that my child has failed a hearing test

    Hearing loss can affect not only a child’s speech and language development, but other areas of their development as well, so it’s vital to get it checked if you are worried. Your GP is your first point of contact – they will decide in consultation with you if you require to be referred to audiology or directly to ENT.

  • Contact us

    Audiology at Alexandra Hospital, Redditch (01527) 505741 / Text: 07436 035394

    Use this number also for audiology appointments at:

    Princess of Wales Community Hospital, Bromsgrove

    Audiology at Kidderminster Hospital and Treatment Centre (01562) 826323/4

    Use this number also for audiology appointments at:

    Droitwich Medical Centre

    Tenbury Community Hospital

    Audiology at Worcestershire Royal Hospital (01905) 760171 / Text: 07786 334306

    Use this number also for audiology appointments at:

    Prospect View Medical Centre, Malvern

    Great Witley Surgery

    Pershore Medical Practice

    Please note - any call back you receive from our department will show up as 'Withheld number' or 'Unknown number'.

    Generic email:

  • Useful links
    OrganisationTelephoneText phoneEmail
    Access to Work Business centre 02084 263110 02084 263133 
    Action on Hearing Loss (RNID) 0808 808 0123 0808 808 9000
    British Tinnitus Association 0800 018 0527  
    Buzz 0808 800 8880
    Hearing Dogs for Deaf People01844 3481001844
    Ménière's Society 0845 120 2975
    National Deaf Children's Society 0808 800 8880 0808 800 8880

    As part of the Worcestershire Acute Hospitals NHS Trust Charitable Fund (reg charity no: 1054612) Audiology has a charity fund called Give Ear (fund no: 5832). If you wish to donate please go to: JustGiving