Worcestershire Royal Hospital to Kidderminster Hospital

Worcestershire Royal Hospital to Kidderminster Hospital

Kidderminster Hospital & Treatment Centre
Kidderminster DY11 6RJ

• Turn right onto Newtown Road (B4636)
• At roundabout take the first exit onto Grange Way (A4440 signposted Kidderminster, Droitwich)
• At roundabout take the first exit onto the A449 (signposted Worcester, Kidderminster)
• At roundabout take the second exit onto Worcester Road (A442 signposted Town Centre, Telford)
• At roundabout take the first exit onto the A451 (signposted Stourport)
• At traffic signals turn right onto the A4535 (signposted Leominster A456, Telford A442)
• Turn right onto Hume Street
• Turn left onto Franchise Street
• Turn right onto Woodfield Crescent

Patient Experience
We know that being admitted to hospital can be a difficult and unsettling time for you and your loved ones. If you have any questions or concerns, please do speak with a member of staff on the ward or in the relevant department who will do their best to answer your questions and reassure you.

Feedback
Feedback is really important and useful to us – it can tell us where we are working well and where improvements can be made. There are lots of ways you can share your experience with us including completing our Friends and Family Test – cards are available and can be posted on all wards, departments and clinics at our hospitals. We value your comments and feedback and thank you for taking the time to share this with us.

Patient Advice and Liaison Service (PALS)
If you have any concerns or questions about your care, we advise you to talk with the nurse in charge or the department manager in the first instance as they are best placed to answer any questions or resolve concerns quickly. If the relevant member of staff is unable to help resolve your concern, you can contact the PALS Team. We offer informal help, advice or support about any aspect of hospital services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf, if you feel unable to do so, to resolve your problems and where appropriate refer to outside help.

If you are still unhappy you can contact the Complaints Department, who can investigate your concerns. You can make a complaint orally, electronically or in writing and we can advise and guide you through the complaints procedure.

How to contact PALS:
Telephone Patient Services: 0300 123 1732 or via email at: wah-tr.PALS@nhs.net
Opening times:
The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please be aware that you may need to leave a voicemail message, but we aim to return your call within one working day.
If you are unable to understand this leaflet, please communicate with a member of staff.

For additional medical advice, if your symptoms or condition worsens:
Contact your GP
NHS 111: Telephone 111
Get help with your symptoms, NHS111: https://111.nhs.uk/
Information to help you manage your health: www.nhs.uk
In an emergency telephone 999

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