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The Accident and Emergency department is for major, life-threatening illnesses and injuries.

Our A&E departments are located at Worcestershire Royal Hospital in Worcester and the Alexandra Hospital in Redditch.

We assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:

• Loss of consciousness
• Acute confused state and fits that are not stopping
• Persistent, severe chest pain
• Breathing difficulties
• Severe bleeding that cannot be stopped

The doctors and nurses at A&E are highly trained in emergency medicine and have access to equipment and treatments for life-threatening conditions.

At A&E a doctor or nurse will assess your condition and decide what further action is needed. This is so that people with more serious conditions are seen first – if you attend A&E with minor complaints you may have to wait a long time for treatment.

For illnesses or injuries that are not life threatening you have several options that are likely to be much quicker and more convenient. These include:

• A minor injuries unit (MIU) – there are several across the county
• NHS 111
• Your GP surgery
• Your local pharmacy

As many as one in four people who go to A&E could care for themselves or use alternative treatment.

Are you Deaf and need an interpreter?

If you need to attend our A&E department in an emergency, and you require an interpreter, you can send an SMS text message to 07887 622 746 to get support from an interpreter.

What to do if your child is unwell – changes to paediatric services at the Alexandra Hospital

Please read if you have a sick child, who requires urgent medical attention.