Useful Links

The Bridge Counselling Service Worcester – offers a self-referral service for
counselling on a range of issues including: depression, loss & bereavement, anxiety,
relationship problems, abuse, confusion & despair

Telephone 01905 731850
Website https://www.bridge-counselling-worcester.org.uk/

Healthy Minds – psychological support offered includes online therapy, groups and
courses or 1:1.
You can self-refer or GP can refer

Telephone 0300 013 57 27
Website https://www.healthyminds.whct.nhs.uk/

Additional resources and support – https://www.healthyminds.whct.nhs.uk/resources-and-other-supp

Self-help guides- https://www.healthyminds.whct.nhs.uk/guides

Eating Disorders

BEAT – Eating Disorders charity that offers a range of resources and support for
People and Carers living with Eating Disorders.
https://www.beateatingdisorders.org.uk/

FREED – Worried about Eating, Weight, Shape or someone else? The best way
forward is to get help and support early, you are not alone.
https://freedfromed.co.uk/

Online support group – Nightingale delivered by BEAT
https://www.beateatingdisorders.org.uk/nightingale

Eating Disorders Self- help books

Emotional eating workbook – Carolyn Coker Ross

Love food, love you: The self-love method to end overeating – Sally Plevin

The intuitive eating workbook – Evelyn Tribole

Overcoming Binge Eating – Dr Chris Fairburn

Bereavement support

South Worcestershire bereavement support – offers various types of bereavement
support to anyone registered with a South Worcestershire GP. Referrals into the
service can be made by the bereaved individual(s),
https://bereavementsupportworcestershire.org.uk/
Tel: 01905 760934
Email: srhgateway.referrals@nhs.net

Cruse – for help no matter how long you’ve been grieving.
https://www.cruse.org.uk/get-support/

KEMP Hospice offer support to anyone living in the Wyre forest area or registered to a
GP in the area – patients can self refer online.
Tel: 01562 756 000
https://www.kemphospice.org.uk/familysupport

At a Loss -The UK’s signposting website for the bereaved. They can help you find
bereavement services and counselling. https://www.ataloss.org/

The Good Grief Trust -Charity run by the bereaved, helping all those suffering grief in
the UK. Can help you find reassurance, advice and support.
https://www.thegoodgrieftrust.org/

If your symptoms or condition worsens, or if you are concerned about anything,
please call your GP, 111, or 999.

Patient Experience
We know that being admitted to hospital can be a difficult and unsettling time for you
and your loved ones. If you have any questions or concerns, please do speak with a
member of staff on the ward or in the relevant department who will do their best to
answer your questions and reassure you.

Feedback
Feedback is really important and useful to us – it can tell us where we are working well
and where improvements can be made. There are lots of ways you can share your
experience with us including completing our Friends and Family Test – cards are
available and can be posted on all wards, departments and clinics at our hospitals. We
value your comments and feedback and thank you for taking the time to share this with
us.

Patient Advice and Liaison Service (PALS)
If you have any concerns or questions about your care, we advise you to talk with the
nurse in charge or the department manager in the first instance as they are best
placed to answer any questions or resolve concerns quickly. If the relevant member of
staff is unable to help resolve your concern, you can contact the PALS Team. We offer
informal help, advice or support about any aspect of hospital services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf,
if you feel unable to do so, to resolve your problems and where appropriate refer to
outside help.

If you are still unhappy you can contact the Complaints Department, who can
investigate your concerns. You can make a complaint orally, electronically or in writing
and we can advise and guide you through the complaints procedure.

How to contact PALS:
Telephone Patient Services: 0300 123 1732 or via email at: wah-tr.PALS@nhs.net

Opening times:
The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please
be aware that you may need to leave a voicemail message, but we aim to return your
call within one working day.

If you are unable to understand this leaflet, please communicate with a member of
staff.

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