How to fit your combined toilet seat/frame

How to fit your toilet frame seat

HOW TO FIT YOUR COMBINED TOILET SEAT/FRAME
(This equipment is to be used on the toilet only)

1. The toilet frame is not fixed to the floor in any way.
2. This equipment is height adjustable. It will either have been set at the correct height, or a clinician will visit and set it up for you.
3. Remove any loose mats around the toilet.
4. Lift the ordinary seat up
5. Stand the frame in front of the toilet bowl with the partial cut-away at the FRONT.
6. Ensure that all four legs are resting squarely on the ground.
7. When lowering yourself onto the toilet ensure that you hold both handles before you sit down or the frame may tip.
8. All parts may be cleaned using warm, soapy water.

LOAN

This item is on loan to you from:

Worcestershire Community Equipment Service
Crown Lane
Wychbold
Worcestershire
WR9 0BX

COLLECTION

For collection of this piece of equipment telephone the Worcestershire Community
Equipment Service on:

01905 520832

Please do not attempt to return to issuing Hospital/Department

CONTACTS

Worcestershire Royal Hospital
Medicine, Palliative – Level 0
Tel: 01905 760667

T&O, Surgery and Vascular – Level 2
Tel: 01905 760170

Aconbury West (Outpatients)
Tel: 01905 760683

Rheumatology -Highfield Unit –
Tel: 01905 760462

Alexandra Hospital
Tel: 01527 512146

Kidderminster Hospital & Treatment Centre
Tel: 01562 823424 (Ext 53556)

Patient Experience
We know that being admitted to hospital can be a difficult and unsettling time for you and your loved ones. If you have any questions or concerns, please do speak with a member of staff on the ward or in the relevant department who will do their best to answer your questions and reassure you.

Feedback
Feedback is really important and useful to us – it can tell us where we are working well and where improvements can be made. There are lots of ways you can share your experience with us including completing our Friends and Family Test – cards are available and can be posted on all wards, departments and clinics at our hospitals. We value your comments and feedback and thank you for taking the time to share this with us.

Patient Advice and Liaison Service (PALS)
If you have any concerns or questions about your care, we advise you to talk with the nurse in charge or the department manager in the first instance as they are best placed to answer any questions or resolve concerns quickly. If the relevant member of staff is unable to help resolve your concern, you can contact the PALS Team. We offer informal help, advice or support about any aspect of hospital services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf, if you feel unable to do so, to resolve your problems and where appropriate refer to outside help.

If you are still unhappy you can contact the Complaints Department, who can investigate your concerns. You can make a complaint orally, electronically or in writing and we can advise and guide you through the complaints procedure.

How to contact PALS:

• Worcestershire Acute NHS Royal Hospital
  0300 123 1732 or via email at: wah-tr.PALS@nhs.net
  Opening times:
  The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please be aware that you may need to leave a voicemail message, but we aim to return your call within one working day.
• Herefordshire and Worcestershire Health and Care NHS Trust
  01905 681517 or via email at: WHCNHS.PALS@nhs.net
  Patient Relations Team | 2 Kings Court | Kings Court Business Park | Charles Hastings Way | Worcester | WR5 1JR

If you are unable to understand this leaflet, please communicate with a member of staff.