Epistaxis (Nose Bleed)

Epistaxis (Nose Bleed)

Advice for patients with nasal packing

Do not take hot drinks, e.g, tea, coffee or alcohol for 24 hours

Do not sit beside a fire or radiator

If nose re-bleeds, suck an ice cube for 10 minutes

If the nose re-bleed continues, return to the Accident & Emergency Department

Do not participate in active sports for 24 hours

You will be asked to return the next day for removal of the pack

Accident & Emergency Department
Worcestershire Royal Hospital
Charles Hastings Way, Newtown Road Worcester WR5 1DD
Telephone: 01905 763333

Patient Experience

We know that being admitted to hospital can be a difficult and unsettling time for you and your loved
ones. If you have any questions or concerns, please do speak with a member of staff on the ward or
in the relevant department who will do their best to answer your questions and reassure you.

Feedback

Feedback is really important and useful to us – it can tell us where we are working well and where
improvements can be made. There are lots of ways you can share your experience with us including
completing our Friends and Family Test – cards are available and can be posted on all wards,
departments and clinics at our hospitals. We value your comments and feedback and thank you for
taking the time to share this with us.

Patient Advice and Liaison Service (PALS)

If you have any concerns or questions about your care, we advise you to talk with the nurse in charge
or the department manager in the first instance as they are best placed to answer any questions or
resolve concerns quickly. If the relevant member of staff is unable to help resolve your concern, you
can contact the PALS Team. We offer informal help, advice or support about any aspect of hospital
services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf, if you feel
unable to do so, to resolve your problems and where appropriate refer to outside help.

If you are still unhappy you can contact the Complaints Department, who can investigate your
concerns. You can make a complaint orally, electronically or in writing and we can advise and guide
you through the complaints procedure.

How to contact PALS:

Telephone Patient Services: 0300 123 1732 or via email at: wah-tr.PALS@nhs.net

Opening times:

The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please be aware that
you may need to leave a voicemail message, but we aim to return your call within one working day.

If you are unable to understand this leaflet, please communicate with a member of staff.

For additional medical advice, if your symptoms or condition worsens:

• Contact your GP
• NHS 111: Telephone 111
• Get help with your symptoms, NHS111: https://111.nhs.uk/
• Information to help you manage your health: www.nhs.uk
• In an emergency telephone 999

Emergency Department (A&E)
Alexandra Hospital
Woodrow Drive
Redditch B98 7UB
Tel: 01527 512030

Minor Injury Unit
Kidderminster Hospital
Bewdley Road
Kidderminster DY11 6RJ
Tel: 01562 513039

Emergency Department (A&E)
Worcestershire Royal Hospital
Charles Hastings Way
Worcester WR5 1DD
Tel: 01905 760743

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