Attending an Outpatient Appointment
When you receive a letter giving you information of the date and time of your appointment it should state which reception area you need to attend.
If you are unsure of where to go, ask at the main reception/information desk located in the entrance area.
Out patients areas have reception desks where you need to book in for your appointment. You will be asked to confirm your details and this would be the time that you could change details of your address or telephone number if necessary.
The receptionist will then direct you to the waiting area for the clinic that you are attending.
If you are D/deaf and you would like to check if an interpreter has been booked for your appointment, or someone you care for, you can “Check a Booking” at: www.word360.co.uk/check-a-booking
What to bring with you
- A list/and or the medication you are presently taking
- Any relevant family medical history
- A list of any allergies you suffer from
- If the patient is coming from a nursing/care home then please bring any care plans
- Immunization history, and any relevant previous medical history
How to cancel an appointment
Your appointment letter should have a telephone number listed for changing or cancelling your appointment.
You can also telephone the Appointments Call Centre if you need assistance with changing an appointment.
Call Centre 01562 512312
What happens if you miss an appointment?
If you miss an appointment and want to schedule another one, either telephone the number on your appointments letter or the Appointments Call Centre on 01562 512312.
If you miss an appointment and do not notify the Trust, you may be returned to the care of your GP and will need to arrange a visit with them to be re-referred.
We are a teaching trust
We are proud to be one of the teaching trusts delivering training to students from medical schools and universities across the region. This means, if you agree, a student may be present with your doctor or nurse during your consultation.
You have a right to decline, without any impact on your care. We thank all our patients, in anticipation of their support, for the training and development of our future doctors and nurses.
Outpatient Survey
We are looking at ways to improve care and experience for patients by reducing unnecessary travel to hospital for follow up appointments. To help inform this work we would be grateful if you could complete a five-minute survey online: www.surveymonkey.co.uk/r/newoutpatientsurvey
All of the surveys are anonymised, and responses will be used solely to help improve our services.
For more information about each of our hospitals, please visit: