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NHS England have asked us to contact patients who have been waiting for more than 12 weeks for an appointment at Worcestershire Acute Hospitals NHS Trust.  Patients will be asked to complete a short survey as part of the continuing work being done to help reduce delays for patients waiting for an appointment.

This provides an opportunity for our patients to tell us about any changes in their condition and therefore help us to prioritise those in greatest need, as well as ensure that patients who no longer want or need treatment from us are removed from our waiting lists.

Patients will be contacted via text message or postal letter to obtain further information which will help the Trust to ensure waiting lists are up to date, and patients are prioritised and seen as soon as possible.

Patients will receive a SMS text message which includes a link to our Trust website. It will also inform patients that they will receive a further text in the next 48 hours asking them to complete a digital survey.

In the second SMS text message, titled NHS WLV, patients will receive a unique 4-digit PIN. Patients will be asked to enter the PIN and their date of birth so that they can log in and complete a short survey. 

• If you are unable to do this via the text message, please do not worry as a paper letter and questionnaire will be sent to you via our external postal system within 2 weeks. 

Patients who do not have a contact phone number registered with the Trust will automatically receive a postal letter including a short survey.

• If you do not reply to the text message or letter (for example you are on holiday or are delayed in responding to our questionnaire), please be assured that you will not automatically be removed from the waiting list. 

• All removals are subject to a clinical decision by the clinical team who are managing your medical condition. 

We would like to assure patients that:

• Our communication will only ever ask questions relating to your care
• We will never ask for bank details or reference to money or payment
• We will never ask you for your name or address, however you will be able to update your details if they are not correct
• Our message will include a unique pin and we will ask you to input your date of birth only to log in
• If you do not respond to the text message, we will write to you asking for completion of the paper survey
• A business reply envelope will be included to allow the return of the survey without any cost to you. The return address will be Charles Hastings Way, Worcester – this is where our team are collating your responses.