Comments, Concerns & Complaints -Easy Read

Comments, Concerns & Complaints – Easy

How to tell us what you think about your care

We want to give you good care.
You can tell us what you think.
This helps us know what is good.
It also helps us make things better.

Tell Us How We Are Doing

If you are happy with your care, let us know.

If you have ideas to make things better, tell us.

If you are not happy or worried, please tell us.

This easy read guide is about how to contact PALS or make a complaint about our services.

PALS – Patient Advice and Liaison Service

Coming to the hospital can be tough. We want to help you feel good about your care.

Our staff are here to help you. If you have questions or worries about your care, it can help talk to a member of staff on the ward. 

If you are still worried about your care, PALS can help with problems or answer your questions

You can contact PALS or ask someone to help you

• Family
• Friends
• Carers
• Support Workers

How To Contact PALS

Online: You can go to our website or use this QR code on your Smart Phone

By Email: wah-tr.PALS@nhs.net

By Telephone: 0300 123 1732

Opening Hours: Monday – Friday 8:30am – 4:00pm

You can leave a voicemail message and we will call you back

Formal Complaints

A complaint is when you are not happy about something.
You want us to listen and reply.

You might be unhappy because:

• You think we did something wrong
• You think we missed something
• You think we should have done something differently

You can make a complaint yourself, or ask someone to help you:

• Family
• Friends
• Carers
• Support Workers

Contact the Complaints Team

Online: You can go to our website or use this QR code on your Smart Phone

By Email: wah-tr.Complaints@nhs.net

By Telephone: 0300 123 1733

Opening Hours: Monday – Friday 8:30am – 4:00pm

You can leave a voicemail message and we will call you back

By Letter:    

The Complaints Team

Kings Court 3

Charles Hastings Way

Worcester

Advocate

An advocate can help you to make a complaint.

Swan South West Advocacy Network can help you with your complaint.
Their help is free and independent. You can contact them directly:

By Email: worcestershire@swanadvocacy.org.uk

By Telephone: 03333 447928

By Letter:

Swan Head Office

Hi Point

Thomas Street

Taunton, TA2 6HB

Thank You

Thank you for telling us what you think.
Your feedback helps us care better for everyone.

If you are worried about your health right now:

• Call your GP
• Call 111
• Call 999 in an emergency

If you are worried about someone in hospital, talk to the Ward Manager or Matron

Need help understanding this leaflet?

Ask a member of staff – we’re here to help.