Brain Injury information – for relatives/carers

Brain Injury information – for relatives/carers

Whilst your friend or family member is in hospital with a suspected brain injury you might want to seek more information and support. Below are some links to relevant organisations:

Headway:
www.headway.org.uk
Helpline telephone number: 0808 800 2244
Email: helpline@headway.org.uk

NICE patient guide:
www.nice.org.uk/guidance/cg176

Stroke Association
Helpline telephone number:
0303 3033 100
https://www.stroke.org.uk/

The Brain Injury Foundation
Help line: 07596639487
http://thebraininjuryfoundation.com

An Occupational Therapist will be seeing your friend or family member for regular
assessments. If you have any questions, please contact us on the below numbers:

Occupational Therapy Department
Alexandra Hospital
Tel: 01527 512146

Worcestershire Royal Hospital
Aconbury West
Tel: 01905 760683

Level 2
Tel: 01905 760170

Feedback for Inpatient Therapies

Please scan the QR code or follow the link below: 

If you have been seen by a Physiotherapist or Occupational Therapist during your admission, please leave us some feedback by scanning the QR code or following the link and filling in the short survey.

https://apps.worcsacute.nhs.uk/PublicSurvey/AHPFeedback

Ward admitted to:__________________________________

Therapy team who treated you: _______________________

If your symptoms or condition worsens, or if you are concerned about anything, please call your GP, 111, or 999.

Patient Experience
We know that being admitted to hospital can be a difficult and unsettling time for you and your loved ones. If you have any questions or concerns, please do speak with a member of staff on the ward or in the relevant department who will do their best to answer your questions and reassure you.

Feedback
Feedback is really important and useful to us – it can tell us where we are working well and where improvements can be made. There are lots of ways you can share your experience with us including completing our Friends and Family Test – cards are available and can be posted on all wards, departments and clinics at our hospitals. We value your comments and feedback and thank you for taking the time to share this with us.

Patient Advice and Liaison Service (PALS)
If you have any concerns or questions about your care, we advise you to talk with the nurse in charge or the department manager in the first instance as they are best placed to answer any questions or resolve concerns quickly. If the relevant member of staff is unable to help resolve your concern, you can contact the PALS Team. We offer informal help, advice or support about any aspect of hospital services & experiences.

Our PALS team will liaise with the various departments in our hospitals on your behalf, if you feel unable to do so, to resolve your problems and where appropriate refer to outside help.

If you are still unhappy you can contact the Complaints Department, who can investigate your concerns. You can make a complaint orally, electronically or in writing and we can advise and guide you through the complaints procedure.

How to contact PALS:
Telephone Patient Services: 0300 123 1732 or via email at: wah-tr.PALS@nhs.net

Opening times:
The PALS telephone lines are open Monday to Friday from 8.30am to 4.00pm. Please be aware that you may need to leave a voicemail message, but we aim to return your call within one working day.

If you are unable to understand this leaflet, please communicate with a member of staff.

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