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Quality Improvement

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What is Quality?

Quality Improvement is about ALL OF US making healthcare "STEEPE":

  • Safe
  • Timely
  • Effective
  • Efficient,
  • Patient-centred
  • Equitable

The Trust’s Quality Improvement Strategy can be found on the link below.   http://nww.worcsacute.nhs.uk/quality-improvement-strategy/

QI Matthew Hopkins

What is Quality Improvement?


 “Quality Improvement” is an agreed, systematic approach that uses specific tools and techniques to improve quality

The agreed systematic approach used in this Trust is the NHS Model for Improvement.  See below:

Model of Improvement


To help you answer the three questions in the Model for Improvement, the Trust has developed a series of steps for you to follow.  Before step 1 commences, ensure you have read the stakeholder engagement section and the project management sections as they are required for all the steps.

Use the resources section of this website to understand how to follow the steps and how to use the tools and techniques to support the Model for Improvement approach.