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Work for us in our new Urgent and Emergency Care Department

WAHT graphic showing Advanced Clinical Practitoner Hannah

There has never been a better time for you to join our Urgent Care Team

Times are changing in Worcestershire. We are looking for passionate, committed colleagues to help us grow and expand our Acute Medicine service across the county and deliver real change for our patients.

We appreciate the value, expertise and importance that Acute Medicine brings to the patient journey and are looking for people to help us bring real transformative and innovative change to our Trust.

You will be joining our team at a truly exciting time for Worcestershire with the launch of our multi-million pound Urgent and Emergency Care development on the Worcestershire Royal Hospital site. This will bring the Acute Medicine and Emergency Medicine footprint under one roof, and bring our front-door teams closer together.

A new 28-bedded Acute Medical Unit (AMU), and Same Day Emergency Care (SDEC) area capable of caring for 18 patients on chairs and 12 patients on trolleys has already opened and is providing an improved experience for patients.

graphic image of UEC picture with words

We are looking for exceptional colleagues who can help deliver extraordinary care every single day, who have an interest in developing the service, and raising the profile of Acute Medicine in Worcestershire.

We want to be the employer of choice and have a passionate desire to help build the next generation of doctors and leaders. Whether you have interests in Point of Care Ultrasound (POCUS) frailty, education and development, leadership or digital innovation, we are searching for like-minded people to join our team.

We have job opportunities in our Urgent Care Team in the following sectors:

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Senior Healthcare Assistant A&E at the Alexandra Hospital

For more information and to apply, visit NHS jobs, click here.

NHS job reference: C9365-23-0729
The closing date is 01 October 2023

Job summary:

This key role is central to delivering high quality patient care with compassion. The care you provide will make a real difference to patients and their carers and relatives.

In addition to all of the benefits you would expect working for a national NHS Employer, we will also provide you with an extensive induction and on-going development to support you in achieving your career ambitions.

We have our own professional development team within the Emergency department which is committed to provide ongoing training throughout your career in the Emergency Department.

Your role as a Health Care Assistant (HCA) is to work alongside registered nurse as part of the ward or department team to provide care to patients.

The types of duties include: washing and dressing patients, serving patients meals, assisting with feeding patients when necessary, helping people to mobilise, assisting patients with toileting, bed-making, generally assisting with patients' overall comfort, monitoring patients' conditions by taking temperatures, pulse, respirations and weight.

Acting with compassion you will put patients at the centre of all you do.

You will communicate effectively with patients and their carers.

This role will require you to work variable hours on a rota including nights and weekends.

You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.

You will assist with the cleaning and stocking within the Emergency Department.

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Opportunities for personal growth in our Urgent Care Team

Working as a valued team member in our Urgent Care team offers substantial benefits. You will experience the perfect blend of professional growth and personal wellbeing. As part of our Urgent Care Team, we will empower you to excel in your chosen field, by collaborating with skilled team players, in a supportive and nurturing environment.

Your learning and development will start the moment you join us. Whatever stage you are at in your career, we will encourage you to advance your skills to do your job to the best of your ability.

We invest in people to ensure we attract, retain and develop passionate staff with the right skills who care about and take pride in, putting patients first. Our on-the-job education packages will prepare you for a variety of medical emergencies which in time will give you a fantastic opportunity to develop your professional portfolio.

We offer all of our staff a wide range of life-long learning opportunities, ranging from carefully tailored induction, supernumerary periods, internal and external study days, preceptorship programmes, advanced nursing courses and so much more!

We also recognise the importance of a healthy work/life balance and promote many initiatives to support your physical and mental wellbeing. Explore the pages below to learn more:

Savannah, Nursing Associate Apprentice

"I love working in the ED as I enjoy the fast-paced environment as well as working in a fantastic team helping people with their acute illnesses.

"I joined the Trust back in 2017, originally applying for a different position (as an EDA) in the Emergency Department (ED), in my interview they believed that my skills would be better suited to a health care assistant (HCA) role.

"I started as a band 2 and worked my way up, completing different courses and competences to become a band 3 senior HCA."

Hannah Harries, Advanced Clinical Practitioner

"I love working in the Emergency Department as I enjoy the fast-paced environment as well as working in a fantastic team helping people with their acute illnesses.

"The career progression opportunities here at the Trust are excellent. I joined the trainee ACP programme and the Trust supported me throughout my Masters.

"After three years of training I am now an ACP in Medical SDEC, (Same Day Emergency Care). My colleagues and Manager have been very supportive, and I’m really happy here."

Marc Tarrant, Matron

"I've been here for seventeen years. I came in as a student and never left. I enjoy the fast paced changing environment with different patients always coming through the door.

"We have an amazing team here that are very open and that provide an excellent training structure for our new nurses, whether that be newly qualified nurses or nurses joining the team for the first time.

"We make this a great place to work, where our staff want to come to work. We are a very supportive team, that people want to work with, but we also have fun too."

Looking for an interest in a specialist area?

We’ll encourage you to pursue any specialist interest within Urgent Care, from Major Trauma to Paediatrics, you’ll be soaking up endless amounts of expertise from your colleagues.

We will put you centre stage, with excellent opportunities to progress, improve and consolidate your skills as you develop your career with us. 

We also offer bespoke rotations to other clinical areas such as Acute Medicine, Surgery and Paediatrics.

What's it like to work in our Urgent Care Team?

What skills and personal characteristics do we look for?

We want dynamic and friendly staff who enjoy working as part of a collaborative team to deliver the best possible patient care.

In Urgent Care, every shift will be different. You won't know what's coming through the door next - a mom carrying a febrile infant, an 80-year-old with chest pain or a young child with a head injury. That’s why we need staff who are driven, enthusiastic, and can think on their feet approaching each patient with the same incredible level of care, regardless of their situation.

Being able to work as a team is essential as we work closely with a variety of multidisciplinary teams throughout the hospital including Specialist Doctors, Pharmacists, Physiotherapists, Radiographers, Mental Health, Cardiology Nurses, and Alcohol Liaison Nurses.  

We are looking for staff who have energy, enthusiasm, commitment, and drive, with a flexible attitude to work and the ability to cope under pressure.

The community feel of our practice shapes personal and professional relationships to continuously promote a well-led, competent, motivated and highly-valued team.

Speak to us to find out more

If you'd like to get in touch with our team, please email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Explore our recruitment brochure:

Click here to read our recruitment brochure to find out more

More about our hospitals


Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust, providing care and treatment from three main sites - the Alexandra Hospital in Redditch, Kidderminster Hospital and Treatment Centre, and Worcestershire Royal Hospital in Worcester.

We deliver a wide range of services to a population of nearly 600,000 people in Worcestershire as well as more specialised services to a larger population in Herefordshire and beyond.

Last year we provided care to more than 250,000 different patients – that is 40% of the Worcestershire population receiving care at one of our hospitals.

We employ nearly 7,000 people and have hundreds of local people volunteer with us.

Our location

Situated between the calm tranquillity of the Malvern Hills and the Cotswolds, and the hustle-and-bustle of Birmingham, Worcestershire offers the best of both worlds. You could be a short distance away from beautiful countryside for outdoor pursuits, close by Michelin-starred restaurants, or visiting the many theatres, museums and music venues of the West Midlands area.

There are a number of high-quality schools across the county and the major motorway network of the M42, M5 and M6 provide excellent links to the rest of the West Midlands and beyond. Local leisure facilities are well-developed and the area has easy access to both Birmingham and the South West.