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Patients and Visitors

When you are a patient or a visitor in any of our hospitals you will see our four 4ward behaviours displayed in public and ward areas as a constant reminder to staff of what we are trying to achieve.

Our focus going 4ward is twofold. We want to transform our culture whilst at the same time improving our performance across the whole of Trust, particularly around our wide-ranging quality improvement programme, improving the flow for patients who attend our Emergency Departments, our preparations for winter and our efforts to achieve financial stability.

4ward is about creating an environment where staff can make decisions, be personally accountable for their outcomes and celebrate together collective achievements. 4ward will help us create a winning culture and improved performance throughout the entire organisation.

Making our Trust a better place for our staff, our patients and our local community is the ultimate goal of 4ward, so we want everyone to focus on how we behave what we deliver and create a culture we can all be proud of.

We will be sharing our progress and finding ways for you to provide feedback about how well we are positively demonstrating the behaviours.  We hope to gain your support – and we want you to hold us accountable to ensure our success.

Take a look at our patient 4ward ‘we do this by’ here, does this match your experience?



You can leave your feedback by emailing our dedicated address at: This email address is being protected from spambots. You need JavaScript enabled to view it.