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Opportunity for relatives, carers and friends to have small gifts delivered to their loved ones on wards

With all but essential visiting suspended at our hospitals, we have set up a new delivery service where relatives and carers can bring in cards, gifts and letters (non-valuable items) for their loved ones who are inpatients on our wards.

The delivery service will use our volunteers along with security staff to provide a service where relatives and carers can drop-off items for delivery to inpatients.

Guidance for items to be brought in:

  • Dropped off at main reception to Security between 10:00 -12:00 Monday-Friday for the volunteers to collect
  • Items must be inside a clear plastic bag
  • Bag must be clearly labelled with the patient's name and ward
  • Non-valuable items only (Any items deemed valuable will be refused by security).

On the handover of items, a volunteer will read out a disclaimer to make it clear that “The Trust will not accept responsibility or liability for patient’s valuables or personal property brought into the Health Service premises”. If at any point security is not satisfied with the safety of the items the bag will not be accepted.

Ward staff will also be sharing information on this service to relatives, carers and patients, to ensure that this service can be used by as many people as possible.

If anyone is unclear or requires further clarification regarding this service, please contact Alison Davis, Volunteer manager on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01905 733 159 to discuss.

We hope this service brings additional support and comfort to patients, relatives and carers at this difficult time.