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Families and friends encouraged to send hospital patients Letters from Home

Patients’ families and friends are being invited to send letters from home to bring cheer to their loved ones while they are in hospital.

With all but essential visiting suspended at the Alexandra, Kidderminster and Worcestershire Royal Hospitals to keep patients and staff as safe as possible during the Coronavirus pandemic, Worcestershire Acute Hospitals NHS Trust is making it as easy as possible for families and friends to keep in touch.

Alison Robinson, the nurse in charge of the project, said: “Many patients will be able to pick up the phone and call or message their friends and family members themselves. However not all will be able to do this. Therefore, if family or friends would like to send a letter, we will make sure their loved one receives it.

“At this difficult and anxious time for patients and their families, we hope this is one way of ensuring our patients have contact with those who are important to them and bring them some joy.”

The Letters from Home scheme is running alongside the Trust’s ‘virtual visiting’ scheme where, thanks to generous donations, over 130 iPads have been bought and distributed to wards to allow patients and their loved ones to stay connected over Skype.

Letters from home should be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. and include the patient’s full name, date of birth and address if known, which hospital they are in and the name of the ward.

Those who wish to put pen to paper can also post letters, addressed to ‘Letters from Home’, at the relevant hospital, with the ward name clearly marked.

For more information on how to support the Trust at this time visit: www.wahcharity.org, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01562 828869.


 Letters from Home

As all but essential visiting has been suspended on our hospital sites during the ongoing coronavirus situation, we’d like to make it easier for you to keep in touch with your friends or family members while they’re in hospital.

Many patients will be able to pick up the phone and call or message their friends and family members themselves.  However not all will be able to do this. 

If you would like to send a message or a letter to a loved one who is currently an inpatient in one of our hospitals please email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to post a letter, please address the envelope ‘Letters from Home’, followed by the relevant hospital name, then the ward name, and postal address.

Important information

  • At the beginning of your letter or message, please list 
    • The patient’s full name
    • The patient’s date of birth or address, if known
    • The hospital site and ward
  • We will only accept messages addressed to specific patients from their family members or friends. We will not accept letters addressed to an anonymous patient, and will be unable to pass them on
  • Please note, email is not a guaranteed secure method of communication. Personal or sensitive information is sent by email at the sender’s own risk.
  • Matrons will deliver your letter to the ward. If the patient is well enough, they can read it themselves. If not, a member of hospital staff will read it to them.
  • We will acknowledge the receipt of your letter or message if you send it by email, but we will not be able to confirm if that message has been read.  However if there is a problem in identifying the patient or delivering the letter we will let you know.