Coronavirus (COVID-19) - Information for patients
The latest national advice and guidance is available at: www.gov.uk/coronavirus
Hospital Visiting Restrictions
With our hospitals caring for increasing numbers of patients who have tested positive for Covid-19, and following the Prime Minister’s announcement about the importance of everyone staying at home as much as possible, to reduce the spread of Coronavirus, we are imposing additional visiting restrictions to protect our patients and staff.
With effect from Wednesday 25 March no visiting will be allowed at the Alexandra, Kidderminster or Worcestershire Royal Hospitals, with the following very limited exceptions:
- For maternity patients – a visit by a birthing partner only (birthing partners are able to present during the birth)
Visit the maternity pages for more information of maternity visiting restrictions or folder download the poster here .
- For paediatric patients – a visit by one parent only
- For patients nearing the end of their lives – one visitor only
We are also asking patients who are coming in for an appointment not to bring anyone else in to the hospital with them.
These restrictions have not been imposed lightly, but we believe they are necessary to keep the people who have to be in our hospitals as safe as possible from the risk of infection. We thank our patients and their loved ones for their understanding and support
Inpatients in our hospitals can make free outgoing calls on the Hospedia bedside units, 24 hours a day to landlines and mobiles. There is no limit on the duration of the call.
Incoming calls are charged. However if a relative calls they can ask the patient to call them straight back at no cost.
Changes to our services
Please refer to the Services A-Z for updates on any changes to specific services as a result of our response to coronavirus.
A message to our volunteers
We would like to take this opportunity to thank you for your support and for so many of you keeping us updated about whether you are coming in to volunteer.
We are in unprecedented and uncertain times and it is important that we keep you updated with the latest information.
We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.
This group includes those who are:
- aged 70 or older (regardless of medical conditions)
- under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
- chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a body mass index (BMI) of 40 or above)
- those who are pregnant
Please note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, NHS England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe.
We are sure that you will understand when we ask that anyone with symptoms of suspected Coronavirus to please not come in to our hospitals. We also ask that anyone living in a household with someone who is presenting with symptoms of a temperature and/or the onset of a persistent cough to please self-isolate for 14 days.
We ask that if you are at all concerned for yourself or for others that you do not volunteer. Your safety and the safety of our patients and staff is of the utmost importance to us.
Thank you on behalf of our hospital trust.
Patient and Relative Support line
Is your partner, family member or loved one in a Worcestershire Acute NHS Hospital and you need emotional support?
Are you a patient and you need emotional support?
The Patient and Relative Support Helpline is here to listen.
- A listening ear
Call us on 0300 303 3544 to speak to the support team.
The patient and relative support line is an extension of our Chaplaincy service and offers 24/7 emotional support and a listening ear to any patient in our hospitals at this difficult time, or for their relatives. Manned by our Chaplaincy team and a team of committed chaplaincy volunteers, it is a confidential service which we hope can give comfort if and when it may be needed.