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Coronavirus (COVID-19) - Information for patients


The latest national advice and guidance is available at: www.gov.uk/coronavirus 

Hospital Visiting Restrictions

With our hospitals caring for increasing numbers of patients who have tested positive for Covid-19, and following the Prime Minister’s announcement about the importance of everyone staying at home as much as possible, to reduce the spread of Coronavirus, we are imposing additional visiting restrictions to protect our patients and staff.

With effect from Wednesday 25 March no visiting will be allowed at the Alexandra, Kidderminster or Worcestershire Royal Hospitals, with the following very limited exceptions:

We are also asking patients who are coming in for an appointment not to bring anyone else in to the hospital with them.

These restrictions have not been imposed lightly, but we believe they are necessary to keep the people who have to be in our hospitals as safe as possible from the risk of infection. We thank our patients and their loved ones for their understanding and support

Inpatients in our hospitals can make free outgoing calls on the Hospedia bedside units, 24 hours a day to landlines and mobiles. There is no limit on the duration of the call.

Incoming calls are charged. However if a relative calls they can ask the patient to call them straight back at no cost.

Changes to our services

Please refer to the Services A-Z for updates on any changes to specific services as a result of our response to coronavirus.

Hepatitis                                 HIV                                        Maternity 

A message to our volunteers

We would like to take this opportunity to thank you for your support and for so many of you keeping us updated about whether you are coming in to volunteer.

We are in unprecedented and uncertain times and it is important that we keep you updated with the latest information.

We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.

This group includes those who are:

Please note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, NHS England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe.

We are sure that you will understand when we ask that anyone with symptoms of suspected Coronavirus to please not come in to our hospitals. We also ask that anyone living  in a household with someone who is presenting with symptoms of a temperature and/or the onset of a persistent cough to please self-isolate for 14 days.

We ask that if you are at all concerned for yourself or for others that you do not volunteer. Your safety and the safety of our patients and staff is of the utmost importance to us.

Some of our volunteers will want to come in and help. If you would like to find out more about how you can help us please contact Alison Davis our Volunteer Manager: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you on behalf of our hospital trust.

Patient and Relative Support line

 Is your partner, family member or loved one in a Worcestershire Acute NHS Hospital and you need emotional support?

Are you a patient and you need emotional support? 

The Patient and Relative Support Helpline is here to listen.

We offer: 

  •  A listening ear
  •  Confidentiality
  •  Acceptance 
  •  Support

Call us on 0300 303 3544 to speak to the support team.

The patient and relative support line is an extension of our Chaplaincy service and offers 24/7 emotional support and a listening ear to any patient in our hospitals at this difficult time, or for their relatives. Manned by our Chaplaincy team and a team of committed chaplaincy volunteers, it is a confidential service which we hope can give comfort if and when it may be needed.