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Day surgery patients attending Kidderminster Hospital benefiting from newly improved waiting area

Patients visiting Kidderminster Hospital for scheduled day surgery are benefiting from a newly improved waiting area before their operation.

The refurbished waiting area means male and female patients can now wait in their own dedicated area - enhancing privacy and dignity and improving their overall experience. It also gives a calm, quiet, private space where surgeons, anaesthetic and nursing staff can go through any concerns or queries with patients before their procedure.   

Being located just a short distance from theatres, it also means that theatre lists can start promptly, avoiding any unnecessary delays.

Tammie Mason, Ward One Manager at Kidderminster Hospital and Treatment Centre, said : “Listening to and learning from the feedback provided by patients and their carers through our Friends and Family test, we know that providing dedicated same-sex waiting areas enhances privacy and dignity for our patients who are waiting for surgery and is key to improving their overall experience when visiting the hospital.

Funding to enhance the theatre assessment area came from Worcestershire Acute Hospitals NHS Trust charitable funds. Ward manager Tammie added:  “We are extremely grateful for the funding that has enabled us to introduce same-sex waiting areas in the department. Our priority is always providing safe, dignified, compassionate care for our patients, and a safe and supportive working environment for our staff, with everyone focused on putting our patients first.”

4ward is our Trustwide culture change programme which is helping us build a more positive, supportive workplace for the benefit of our patients and colleagues. At its heart are our four 4ward Behaviours.