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Worcestershire’s Emergency Department staff focus on improving patient experience

Doctors and nurses at Worcestershire Acute Hospitals NHS Trust have been working together to improve the experience for patients attending the emergency department (ED).

ED Uniform edit

In a focus on putting patients first, staff have introduced new ways to improve communication with patients and carers to help them understand how the department works, easily identify ED staff and understand the possible treatment pathways after arriving.

These include new displays which outline what to expect when in the department, detailing who a patient may see and at what stage; and a new purple uniform worn by ED staff that clearly states their job role, so staff are easily identifiable for all patients.  It is hoped  that both of these developments will help to manage patient expectations, aid understanding, and help reduce patient anxiety at what can often be a daunting time.

The signs have already been installed at the Worcestershire Royal site, with the installation of signs at the Alexandra Hospital taking place this month. The purple uniforms are also being worn in both emergency departments.

Divisional Director of Operations for Urgent Care, Wendy Joberns-Harris said: “We are extremely grateful for the support from Charitable Funds that has enabled the installation improved signage in the department. Our priority is always providing safe, dignified, compassionate care for our patients, and a safe and supportive working environment for our staff, with everyone focused on putting our patients first. Both the signs and the uniforms will hopefully improve patient experience in what can already be an unnerving and unfamiliar situation for so many.”

Teams across the Trust, in partnership with colleagues across the local health system, are working hard to improve patients’ experience of the urgent care pathway as part of the Home First Worcestershire plan, which aims to ensure patients in need of urgent care, are seen in the right place at the right time, with no unnecessary delays.

4ward is our Trustwide culture change programme which is helping us build a more positive, supportive workplace for the benefit of our patients and colleagues. At its heart are our four 4ward Behaviours.