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Worcestershire Acute Hospitals NHS Trust response to the conclusion of the inquest of Bethany Shipsey

Media Statement
Wednesday 14 February 2018

Worcestershire Acute Hospitals NHS Trust response to the conclusion of the inquest of Bethany Shipsey:

We would like to express our deepest condolences to the Shipsey family for the tragic loss of their daughter Bethany. 

We are sorry for the shortcomings in Bethany’s care and the support which was offered to her family.

We can reassure people using our urgent care services that we have taken actions since February last year that address the issues highlighted by the Coroner today.

We have made a series of improvements to support our hard-working staff in their efforts to deliver the safest, highest quality care possible, including:

  • We have increased the number of nurses and doctors in A&E
  • We have improved the way in which we recognise patients whose condition is deteriorating, meaning we can take necessary action more quickly
  • We have improved escalation processes in A&E to better support patients and staff and admit patients more quickly to beds
  • We have a clear policy on poisons, understood by all staff
  • We have halved the vacancy rate among doctors across the Trust, reducing our reliance on non-permanent staff

The positive impact of these changes has been recognised by our regulators, the Care Quality Commission, who gave our urgent care services an improved rating for safety and effectiveness at their most recent inspection in November.

While we are reassured that our inspectors have found improvements in the safety and effectiveness of care in A&E we recognise that we still have work to do, and that work will continue.

ENDS

 

4ward is our Trustwide culture change programme which is helping us build a more positive, supportive workplace for the benefit of our patients and colleagues. At its heart are our four 4ward Behaviours.