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Trust statement on publication of CQC report

Below is a statement from Worcestershire Acute Hospitals NHS Trust on the publication of the CQC report following the unannounced visit to our A&E departments in March 2015.

Chris Tidman, Acting Chief Executive for Worcestershire Acute Hospitals NHS Trust, said: “The report reflects what was a very difficult time for our emergency departments – particularly at Worcestershire Royal Hospital. We know that improvement was needed in some areas of our practice and have been working hard to make the necessary changes.

“It is 12 weeks since the CQC's visit and, since then, there have been a number of significant improvements. This included expanding the Emergency Department at Worcester to create an additional 12 cubicles; increasing staffing levels and recruiting Emergency Department assistants to provide additional support; improving security; introducing new care and comfort rounds for patients; and significantly reduced ambulance handover times.

“Although we are in a much stronger and stable position now, we know that there is a long journey towards sustaining improvements across the Trust, and we welcome the support from our health and care partners, and the recommendations from independent reviews, to help us deliver better urgent care for our patients.

“Our focus remains on ensuring that all of our hospitals are fit to cope with the growing pressures we are facing, and provide safe, quality care for all of our patients.”

Dr Carl Ellson, Chief Clinical Officer for NHS South Worcestershire CCG, said: “We have seen the impact that these changes are having at Worcestershire Royal Hospital, on both the standard of care and on the culture with the department. The Trust has acted quickly to implement some of the identified improvements and I am hopeful that we will continue to see progress over the coming months. We remain committed to supporting the Trust through this process and are working closely with them and other partners to make the required changes.”

Mark Docherty, Director of Nursing, Quality and Clinical Commissioning at West Midlands Ambulance Service NHS Foundation Trust, said: “The measures put in place by the Trust have been welcomed by WMAS, with notable improvements in ambulance handover times in recent weeks.”


Download a copy of the report here.


Although the emergency department is the focus of attention because it is where patients enter the system, we are changing the way we work throughout the hospital to keep patients safe. 

We have set up a clinically led Urgent Care Transformation team to lead our improvement plan, and we are already making headway in a number of areas. In particular, we will be initially focussing on speeding up the discharge process and ensuring that we can enable our specialty teams to respond more quickly to patients presenting in the Emergency Department. 

We will also continue to work with partners to streamline the process for those patients that no longer require an acute bed, so that they can be moved swiftly and safely into a more appropriate care setting.