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Survey highlights positive cancer care experience for patients in Worcestershire

Nearly ninety per cent (87%) of cancer patients in Worcestershire rated their hospital care as excellent or good, according to latest figures.

The National Cancer Patient Experience Programme’s 2015 survey of cancer patients treated at Worcestershire Acute Hospitals NHS Trust, shows high performance has been maintained in several key areas.

In the survey - which included over 209 Clinical Commissioning Groups and 146 Acute NHS Hospital Trusts - Worcestershire remained in the top 30% of trusts for:

  • All staff asking patients what name they wanted to be called by
  • Staff doing everything they could to support patients

The trust also scored over 85% per cent in the following areas:

  • Hospital staff told patient they could get free prescriptions
  • Always treated with respect and dignity by staff
  • Overall the administration of the care was very good / good
  • Staff told patient who to contact if worried post discharge
  • Doctor had the right notes and other documentation with them
  • GP given enough information about patient’s condition and treatment

Adel Makar, Associate Medical Director for Cancer Services for Worcestershire Acute Hospitals NHS Trust welcomed this year’s survey results saying: “It is important for us to continue to gather feedback from our patients on the cancer services that we offer. It is great to see that so many of our patients are pleased with their care as we aim to give all our cancer patients the very best care and to support them through their journey.”

Further information on the National Cancer Patient Experience Survey, as well as all of the national and local reports and data, is available at www.ncpes.co.uk

4ward is our Trustwide culture change programme which is helping us build a more positive, supportive workplace for the benefit of our patients and colleagues. At its heart are our four 4ward Behaviours.