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Welcome to the Neonatal Unit


Telephone: 01905 760661

Your baby is on the unit because he/she requires additional care. The staff are all here to care for you and your baby.

Here is some useful information:

  • There is a buzzer/doorbell system to enter the unit. You will be asked to confirm your identity. Please don’t allow others to follow you through the door.
  • Parents and visitors are asked to wash their hands and apply hand gel before touching the baby.
  • Outside coats and hats must be hung on the hooks provided just inside the door, this includes fleeces worn as outside garments. This is to prevent our vulnerable patients from infection.
  • Once well enough, your baby will require a daily ‘top and tail’ wash or bath. Please ask the nurse caring for your baby for support and guidance. Please supply water wipes, appropriate size nappies and nappy sacks for your baby/babies. We will support you in learning to perform various tasks for your baby.
  • Visitors may be asked to vacate the room/unit if a procedure needs to take place. Please be patient with us.
  • Doctors ward rounds start at roughly 09:00 every day. You are encouraged to be present for your own baby’s review.
  • Most babies require medication during their stay on the unit. Medication rounds happen at set times and randomly throughout the day. You will notice that the nurse will wear a red tabard reading “Do not distract, drug administration”. Please avoid asking non-urgent questions at this time.
  • Mothers are encouraged to express their breast milk. There are breast pumps available for your use in our designated expressing room. We also have a limited number of portable breast pumps that you can loan to take home whilst your baby is an inpatient. Ask your nurse about this. Please make sure that you label expressed milk with the babies name, date and time that it was expressed and hand to staff for safe storage. Fresh refrigerated breast milk expires after 48 hours, frozen milk once defrosted expires after 12 hours, and if placed straight into the freezer, expires after 3 months.
  • Ask your nurse for our Bliss handbook for more information about what investigations you can expect your baby to have whilst on the neonatal unit.

Concessionary car parking permits are available. Please ask your nurse about this.

Quiet Time

There are periods of ‘Quiet Time’ between 12:00-13:00 and 16:00-17:00 daily. During this time rooms are darkened, procedures are avoided and lullaby music may be played to your baby/babies. This allows the babies time to rest. This is a good time for you to have kangaroo care with your baby. Ask your nurse about this.

Visiting Times


24 hours a day/7 days a week

Other visitors:

12:00—19:00 daily including weekends

There must only be two visitors at the baby’s bedside at any time, one of whom must be one of the parents. Please can additional visitors wait in the main corridor.

Children under the age of 16 are not permitted to visit the unit unless they are siblings of the baby, this is for infection control purposes. Children must be supervised at all times. In special circumstances, these times may be adapted. Please discuss this with the nurse in charge of that shift.

Patient Experience

Being admitted to hospital can be a worrying and unsettling time. If you have any concerns or questions you should speak to a member of staff in the ward or department who will do their best to reassure you. If you are not happy with their response, you can ask to speak to someone in charge.

Patient Advice and Liaison Service (PALS)

Our PALS staff will provide advice and can liaise with staff on your behalf if you feel you are unable to do so. They will also advise you what to do if your concerns have not been addressed. If you wish to discuss making a formal complaint PALS can provide information on how to do this. Telephone: 0300 123 1732. Monday to Thursday 8.30am to 4.30pm. Friday 8.30am to 4pm. An answerphone operates outside office hours. Or email us at: This email address is being protected from spambots. You need JavaScript enabled to view it..


Feedback helps us highlight good practice and where we need to improve. There are lots of ways you can give feedback including completing a Friends and Family Test card or undertaking a survey. For further information please speak to a member of staff, see our Patient Experience leaflet or visit: www.worcsacute.nhs.uk/contact-us