Bereavement Service

Helping families and friends with the administrative processes when someone dies in hospital.

If you are visiting this page after the loss of your relative / friend at one of our hospitals please accept our condolences.

A death, whether expected or not, is highly traumatic for everyone involved and many people are unsure what to do afterwards.

Our Bereavement Services provide information and guidance and are here to help support families with the administrative processes required after someone dies.   

 

Bereavement Office

The Trust has 2 Bereavement Offices:

Hospital Telephone Email Location
Worcestershire Royal Tel: 01905 760762 This email address is being protected from spambots. You need JavaScript enabled to view it. Main Foyer behind Costa Coffee
Alexandra Hospital Tel: 01527 512083   Main Entrance Corridor opposite the Leage of friends coffee shop 

Both offices are open Monday to Friday 9.00am -4.00pm and are staffed by our Bereavement Officers. Bereavement Officers are clerical staff who deal with the administration of all hospital deaths and meet with families to provide death certification and information about what to do next. Both offices work on an appointment system to ensure that everything is ready for you when you arrive at the hospital.

Relatives and Next of Kin (NOK) should contact the Bereavement Office after a death to discuss what will happen next. The Bereavement Officers will keep you informed of any delays due to the death having to be referred to the Coroner or if the doctor who cared for the patient is not available to complete the medical certificate.

The time taken to finalise paperwork can vary so please contact the Bereavement Officers before travelling to the office to check that everything is completed and ready for you to collect.

During your appointment with us we will be able to:

  • Provide you with the Medical Certificate of Cause of Death
  • Explain the procedures for registration of death
  • Return any remaining property to you

We understand that waiting can be very distressing and will arrange completion of all documentation as quickly as possible and keep you informed of any delays.

Useful information

Any death that occurs in Worcestershire must be registered in Worcestershire.

At Worcestershire Royal Hospital we have an onsite registrar and the Bereavement Officers will make an appointment for you. Your appointment with the Bereavement Office at the Worcestershire Royal Hospital will take place approximately 10 minutes prior to your registry office appointment.

Alternatively registration can be done at several different locations in Worcestershire and the Bereavement Office can advise you accordingly.

Further information regarding this can be found on the link below: http://www.worcestershire.gov.uk/info/20316/deaths

Telephone: 01905 768181

Coroner's Office

Occasionally the doctor may need to discuss a death with the Coroner before a Medical Certificate of Cause of Death is issued, so there will be a delay in you obtaining the MCCD.The doctor or Bereavement Officers will advise you if this is the case.

The Coroner's Office can be contacted on 01905 822330. Further information is available via this link: http://www.worcestershire.gov.uk/coroner

Information leaflets

The following booklets provide some additional information including local support services and networks:

pdf Worcester Hospital Bereavement booklet (4.58 MB)

Alexandra Hospital Bereavement booklet

 

4ward is our Trustwide culture change programme which is helping us build a more positive, supportive workplace for the benefit of our patients and colleagues. At its heart are our four 4ward Behaviours.