Working together with our partners in health and social care we will provide safe, effective, personalised and integrated care for local people, delivered consistently across all services by skilled and compassionate staff.
Our Signature Behaviours
All staff across the Trust are asked to adhere to our four Signature Behaviours. These Signature Behaviours are at the heart of our 4ward programme - a long-term, far-reaching initiative which aims to help colleagues across our Trust collectively work together, as we tackle the challenges we face and make the most of the opportunities that the future will bring.
Our focus going 4ward is twofold. We want to transform our culture whilst at the same time improving our performance across the whole of Trust, particularly around our wide-ranging quality improvement programme, improving the flow for patients who attend our Emergency Departments, our preparations for winter and our efforts to achieve financial stability.
Our aim is to have all our staff positively demonstrating these behaviours and working together to achieve our shared goals.
Making the Trust a better place for our staff, our patients and our local community is the ultimate goal of 4ward, so we want everyone to focus on how we behave, what we deliver and create a culture we can all be proud of.
For more information about the 4ward programme visit http://www.4ward-waht.co.uk
Our Focus for 2017/18
Over the coming year we are committed to improving against the Care Quality Commission standards so that we are no longer an organisation rated as ‘Inadequate’ and placed in Special Measures. Our work focuses on four key areas:
Our People - Investing in our Staff
This includes training and development, a focus on high standard appraisals and a commitment to mandatory training.
Wherever possible we will employ our own staff to reduce the need for agency and locum staff. Improving our staff engagement is a key focus for us.
Delivering Performance and Flow
Making sure that we reduce our waiting times for emergency and elective patients and meet national standards is a measure of an organisation’s safety.
Quality and Safety
We pride ourselves on the quality of care we provide and are committed to continuous improvement. Learning from complaints, incidents and near misses will help us to continue to improve the care we provide. We are focusing on reducing mortality, for example with our campaign raising awareness of sepsis and by improving how we do mortality reviews.
Stabilising our Finances
This is about us recruiting to vacant posts, reducing our reliance on agency staff and making sure we work within our budgets. It is about
treating NHS money as if it is our own.
Trust Control Plan 2017/18