Collaboration and partnership are also central to our approach in delivering our fundamental activities of patient care, teaching and research. These values determine the vision of Worcestershire Acute Hospitals NHS Trust to be:
Working together with our partners in health and social care we will provide safe, effective, personalised and integrated care for local people, delivered consistently across all services by skilled and compassionate staff.
Our PRIDE values are at the heart of everything we do.
- Patients at the centre
- Respect for everyone
- Improve and Innovate
We recruit against these values for every post and they guide our behaviours – these values are non-negotiable and all of us, regardless of grade or job title are required to support them.
We are one trust and all three of our hospitals are needed to deliver our acute service to Worcestershire patients. Over time hospitals must be able to adapt to new national standards and improved ways of working. Each of our hospitals play a vital role in how we deliver our services and are equally valued.
Our Focus for 2016/17
Over the coming year we are committed to improving against the Care Quality Commission standards so that we are no longer an organisation rated as ‘Inadequate’ and placed in Special Measures. Our work focuses on four key areas:
Our People - Investing in our Staff
This includes training and development, a focus on high standard appraisals and a commitment to mandatory training.
Wherever possible we will employ our own staff to reduce the need for agency and locum staff. Improving our staff engagement is a key focus for us.
Delivering Performance and Flow
Making sure that we reduce our waiting times for emergency and elective patients and meet national standards is a measure of an organisation’s safety.
Quality and Safety
We pride ourselves on the quality of care we provide and are committed to continuous improvement. Learning from complaints, incidents and near misses will help us to continue to improve the care we provide. We are focusing on reducing mortality, for example with our campaign raising awareness of sepsis and by improving how we do mortality reviews.
Stabilising our Finances
This is about us recruiting to vacant posts,
reducing our reliance on agency staff and making sure we work within our budgets. It is about
treating NHS money as if it is our own.
Listening into Action (LiA) is an exciting new way of working for Worcestershire Acute Hospitals, designed to empower our staff at all levels in identifying and driving through the changes and improvements they want to see most. The aim is to change the way we work, allowing everyone working at the trust to remove the barriers that get in the way of delivering quality for patients.
LiA supports an important aim of our strategy – to listen to what frustrates staff at work, what they would like to see improve and change, and how leaders can support, enable and ‘unblock the way’ for staff to make that change happen. All staff are encouraged to get involved. If you have an idea or something you want to change which will make it better for our patients and our staff don’t keep it to yourself.