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Worcestershire Acute Hospitals NHS Trust

Information for carers


We recognise and value the vital role that carers play in the health and well-being of the people they care for.

We also recognise that carers can give valuable information on patients' conditions, needs and wishes. They may wish to help with inpatient care and may be involved with the patient's care after discharge. We value the contributions that carers make and are committed to ensuring that carers receive appropriate advice and information and that their own health and wellbeing is promoted and supported.

Do you look after someone who is admitted to one of our hospitals?

When someone you care for is in hospital it can be a very worrying and stressful time. Please identify yourself to staff as soon as possible so that they can involve you as much as possible in treatment and care planning. When you're looking after someone, you may feel you have a right to access information held about them, or that you need the information to help you care for them. However, by law we have a duty to protect an individual’s confidentiality. If you want information about a person you care for then staff must gain the patient’s approval first. If the person you care for lacks capacity then staff may apply the Mental Capacity Act.

If you are a carer of someone with communication needs such as a learning disability or dementia please ask our staff for an About Me booklet which provides you with the opportunity to give us information about the person you care for to enable our staff to provide care adapted to the individual likes, dislikes and interests of the person admitted. We also have a Carers' Diary which can help you record your wishes regarding what care you may want to be involved in or to raise any concerns or queries that you have.

Carer's assessment

As a carer, you should be given an opportunity to talk about your needs and what help you may need to look after the patient when they are discharged from hospital. It is your legal right to have your needs addressed and this is achieved by having a carer's assessment. This assessment is used to find out what a carers needs are and to establish whether any help can be provided to meet them.  It is also a good opportunity to talk to somebody about how you feel about caring.  Assessments are undertaken by Adult Services.

Our Carers' policy outlines our commitment to you and what you should expect as a carer.

We welcome your feedback and use this to review and continually improve our services. A carer survey is available via our Hospedia Hospital Entertainment System. If you would prefer a paper survey please ask a member of staff. 

The information given to us in last year’s Carer Survey Report 2014-15 is already being used by us to improve services including our discharge arrangements. 

A carer is:

Someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner, a child or friend who is ill, frail, disabled or has mental health or substance misuse problems

- Worcestershire Carers Strategy 2015-17


Worcestershire Association of Carers 

Free, confidential advice and information.

0300 012 4272

Monday to Friday, 9am to 7pm
Saturdays 9am to 12noon

Need a listening ear? 

You don't need to be religious to get help from our spiritual and pastoral care team

Queries or concerns

If you have any concerns or queries whilst the person you care for is undergoing treatment with us please raise these with our staff who will be happy to help.

Care Choices

Information and advice about arranging care and support services.

Page last updated: 20 January 2016