[Skip to content]

Enter search here...
Worcestershire Acute Hospitals NHS Trust

Pull together to prevent infection

All areas are currently open to visiting.

Our commitment to cleanliness

Cleanliness matters.

Keeping our hospital clean and preventing infection is everyone’s responsibility from the Chief Executive to the housekeeper.

We will:

  • Treat patients in a clean and safe environment and minimise exposure to healthcare associated infections.
  • Provide a well maintained, clean and safe environment using the most up to date cleaning methods and frequencies.
  • Provide our staff with education and training to ensure that they are competent to ensure infection prevention is at the heart of what we do.
  • Have matrons who are responsible for promoting a culture of cleanliness in their areas.
  • Listen to the views of patients, their families and visitors about the standard of cleanliness and report and monitor how we are doing.
  • Design any new facilities with ease of cleaning in mind.

Concerns about cleanliness

If you have concerns about cleanliness or infection prevention you are encouraged to report these concerns to the nurse in charge or to our Patient Advice and Liaison Service (PALS).

You can contact our PALS team on 0300 123 1732 or at patientservices.dept@worcsacute.nhs.uk

Help us pull together to prevent infection

Pull Together Logo
Red hand
Unwell, sickness or diarrhoea in the last 48 hours? Please don’t visit
Yellow hand
Report any concerns about cleanliness standards
Green hand
Use the hand gel provided before and after visiting a ward
Blue hand
Sit on a chair and not the bed when visiting, and try not to visit in work clothes if you work in a dusty or dirty
Purple hand
Do not touch drips, wounds or catheters


Clostridium difficile (C.diff)

We have made huge progress in controlling this superbug in the last five years, and the number of new cases per month is now very small. We control the use of antibiotics tightly (these are recognised to be probably the strongest factor in causing C.diff infection) and any patient with diarrhoea is speedily isolated, if possible within four hours. We have fast track cleaning teams who are trained to use additional cleaning methods to clean isolation rooms and ward bays used by infected patients.

If you are unfortunate enough to get C.diff, we will tell your GP so that (s)he will know how best to prevent your getting it again.


This is the germ that causes infectious gastroenteritis in schools, nurseries, residential homes and hospitals usually during the winter. It is highly contagious.  As soon as we have a confirmed case, we will warn visitors, staff and other patients; it is best not to visit the hospital at this time unless you must. Careful handwashing will help to protect you from infection. 

Click here for NHS choices Norovirus information.


This infection tends to occur in epidemics in the winter. Usually, affected patients are elderly, but this isn't always the case. All people over the age of 65, and some younger people are eligible for free vaccination every Autumn, which will give you complete protection. At times of influenza epidemic, hospitals are under very great strain, so again visit only if absolutely necessary. Follow the Department of health advice to 'Catch it, bin it, kill it'.

Every year the Infection Prevention & Control team prepare hospital staff for the expected influenza epidemic with education sessions and training in the correct use of protective masks.

Click here for NHS choices Influenza information. 


Don't bring flu into hospital


Flu causes a sudden high temperature, headache and general aches and pains, tiredness and a sore throat. You can also lose your appetite, feel nauseous and have a cough.

Please do not attend A&E or visit family and friends in hospital if you are unwell with flu-like symptoms.

You should always contact 111 or your GP in the first instance to be advised further. 

The most common symptoms of influenza (flu) are an abrupt onset of fever, shivering, headache, muscle ache and dry cough. Most people confuse influenza with a heavy cold, however influenza is usually a more severe illness than the common cold, which is caused by other respiratory viruses such as rhinovirus.

The flu virus is highly contagious and is easily passed from person-to-person when an infected person coughs or sneezes. Transmission can also occur by touching a surface contaminated with respiratory secretions and then putting the fingers in the mouth or nose or near the eyes.

The flu virus can live on a hard surface for up to 24 hours and a soft surface for around 20 minutes.

  • Covering your nose and mouth when coughing or sneezing, and using a tissue when possible.

  • Disposing of dirty tissues promptly and carefully.

  • Maintaining good basic hygiene, e.g. washing hands frequently with soap and water to reduce spreading the virus from your hands to face or to other people.

  • Cleaning hard surfaces you regularly come into contact with, e.g. door handles, using a normal cleaning product.

  • Making sure your children follow this advice.

It is important for you to monitor your health closely for seven days. There is no need for you to isolate yourself from other people as long as you remain well. If during the period you develop a feverish illness accompanied by one or more of cough, sore throat, headache and muscle aches, you should stay at home and contact;

  1. Call 111
  2. Your GP

Please do not attend the A&E or visit family and friends in hospital if you are unwell with flu-like symptoms.

At-risk groups, such as the elderly, pregnant women and patients with heart problems, diabetes or lung, liver or renal diseases, or those who have weak immune systems are at risk of developing complications, should contact their GP directly.

Rest, take paracetamol and drink plenty of fluids (non alcoholic) Take ibuprofen, if there are no contraindications - e.g. asthmatics, those who suffer from indigestion. Always read the drug information sheet that is with the medication.

Page last updated: 24 June 2015