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Worcestershire Acute Hospitals NHS Trust

Pull together to prevent infection


Bring your own toiletries with you to hospital and do not share your toiletries with other patients or leave them in communal areas.

Only bring essential items into hospital, to avoid the bed space becoming cluttered and difficult to clean.

Wear well fitting shoes or slippers when you get out of bed and please remove footwear when you get back on or into your bed.

Do not sit on other patient beds. 

Ask a nurse if you need any help to wash your hands after using the toilet/commode or before meals.

Hand wipes are available if you don’t have any with you.

Wash your hands and/or apply hand gel when entering or leaving the ward.

You have the right to ask any member of hospital staff if they have cleaned their hands or any relevant items of equipment, before they attend to you. Please speak to the nurse in charge or the Patient Advice and Liaison Service (PALS) if you feel uncomfortable asking about this.

If you have any concerns whatsoever about cleanliness or tidiness, please tell us by speaking to the nurse in charge.

You may be asked to move to a different bed or ward, or you may be asked not to visit other patients in the ward or other wards. This can help control the spread of infection

Please do not interfere with your wound, drip or catheter as this presents a risk of infection.

If you are diagnosed with an infection or have any queries about the control measures in use an infection prevention nurse will visit you to explain if requested.

Help us pull together to prevent infection

Pull Together Logo
Red hand
Unwell, sickness or diarrhoea in the last 48 hours? Please don’t visit
Yellow hand
Report any concerns about cleanliness standards
Green hand
Use the hand gel provided before and after visiting a ward
Blue hand
Sit on a chair and not the bed when visiting, and try not to visit in work clothes if you work in a dusty or dirty environment
Purple hand
Do not touch drips, wounds or catheters


Visiting is restricted to two people at a time.

Visiting times are 3pm to 7.30pm. Please respect the times in the day needed for patients to rest and to receive treatment

Please refrain from visiting your relative or friend if you have a cold or have had or been in contact with someone with diarrhoea or vomiting within the last 48 hours

We know that hand washing and cleaning is the single most important measure we can all take to prevent the spread of infection in hospitals.

Visitors to our hospitals can also help the fight against infection by using the alcohol hand gel before entering and leaving ward and department areas.

These are available from wall-mounted dispensers at the entrance to all clinical areas. Always wash your hands with soap and dry thoroughly if you use the visitor toilets.

Try not to visit in your work clothes if your job involves contact with dusty or dirty environments

Follow any specific guidance given to you by staff, displayed on posters or advertised on our social media pages

Please sit on a chair and not the hospital beds

Report any concerns about cleanliness standards to the nurse in charge

Whilst you are visiting at the hospital please do not use the patient toilets. There are separate toilets for visitors usually located on the main corridors or near entrances

Please help us keep our hospital clean and tidy by disposing of waste, for example, used tissues or sweet wrappers

You may be asked to move to allow cleaning of the area around the bed - we appreciate your co-operation

If you are taking your relatives/ friends washing home, please do so on a regular basis so there is no build-up of used laundry in their locker

Only commercially prepared, wrapped items of food or fruit that can be peeled should be taken in for patients. Food brought in for patients cannot be stored or reheated by the staff.

Thank you for your co-operation


Clostridium difficile (C.diff)

We have made huge progress in controlling this superbug in the last five years, and the number of new cases per month is now very small. We control the use of antibiotics tightly (these are recognised to be probably the strongest factor in causing C.diff infection) and any patient with diarrhoea is speedily isolated, if possible within four hours. We have fast track cleaning teams who are trained to use additional cleaning methods to clean isolation rooms and ward bays used by infected patients.

If you are unfortunate enough to get C.diff, we will tell your GP so that (s)he will know how best to prevent your getting it again.


This is the germ that causes infectious gastroenteritis in schools, nurseries, residential homes and hospitals usually during the winter. It is highly contagious.  As soon as we have a confirmed case, we will warn visitors, staff and other patients; it is best not to visit the hospital at this time unless you must. Careful handwashing will help to protect you from infection. 

Click here for NHS choices Norovirus information.


This infection tends to occur in epidemics in the winter. Usually, affected patients are elderly, but this isn't always the case. All people over the age of 65, and some younger people are eligible for free vaccination every Autumn, which will give you complete protection. At times of influenza epidemic, hospitals are under very great strain, so again visit only if absolutely necessary. Follow the Department of health advice to 'Catch it, bin it, kill it'.

Every year the Infection Prevention & Control team prepare hospital staff for the expected influenza epidemic with education sessions and training in the correct use of protective masks.

Click here for NHS choices Influenza information.